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titleGeneral
  • Client ID - LiveVox-assigned unique identifier code.
  • Client Code - LiveVox-assigned company name identifier.
  • Name - Client name, as displayed at the top of the Voice LiveVox Portal (LVP).
  • Created By - LiveVox resource that created your site.
  • Last Modified By - Last resource that adjusted a setting in the Client editor.

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titleSecurity

Centralized control over security configuration options for both LiveVox Voice Portal (LVP) users and agents.

  • Password Expire Days - Sets the number of days for the password expiration. Applies to both users and agents.
Note
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When implementing a password expire period for the first time, or reducing the number of days in the current period, all agents should be logged out to prevent any call interruption due to password expiration. In addition, if your portal uses any LiveVox Custom Applications (Scripter, for example) or you are unsure if you have integrated these types of apps, reach out to your Account Management team before adding, removing or making any changes to the Password Expire Period, because this can interrupt any active LiveVox Custom Applications. 

  • Max Failed Login Attempts LVP - Sets the number of password attempts after which the user is locked out
  • Max Failed Login Attempts Agent - Sets the number of password attempts after which the agent is locked out
Note
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The value of Max Failed Login Attempts LVP and Max Failed Login Attempts Agent must be between 1 and 9. Zero, null, and characters are invalid.

  • Password Reuse Restriction Count: Sets the number of previous passwords that the user or agent cannot reuse when resetting the password. The minimum and default value for this field is 4 and the maximum value is 25.
  • Browser Session Security - Requires users to log back in any time the browser is closed
  • Password Strength - By using a password strength slider, you can configure the password strength to Medium, Strong, or Very Strong (left to right). Hover the mouse on the password strength slider to get the description about the password requirements.
  • Admin Set Passwords Are Temporary - LiveVox Voice Portal LVP users and agents must change the password on the first login or when updating the password by the permitted LiveVox Voice Portal LVP user.
Info
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If the permitted LiveVox Voice Portal users LVP users change the password for their own user account, they are not prompted to change the password.

  • The Subnet IP - List of permitted IPs that can access the voice portalLVP. Permitted users can add/delete the IPs, as well as export files in .csv format.

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