You can create copies of the default user roles and then modify the permissions and security powers to make new roles in the Roles window. The roles that you create in the Roles window appear in the Roles drop-down list on the Info tab of the User window, where you can update the user role by providing less or more permissions to access the LiveVox Voice Portal (LVP) features.
For LiveVox standard roles and permission information, see User Roles and Permissions.
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