Double-click a campaign to present the Campaign Details screen. This screen offers the following tabs: - General - The General tab provides campaign characteristics and timing details, phone numbers used during the course of the campaign, timezone breakdown. You can adjust an active campaign's answering machine option from the AM Option drop-down menu. If campaign append is allowed, it will be displayed as read-only.
- Campaign Records - Provides a detailed view of the first 5000 records. This view can be sorted by Contact Transaction ID, Contact (Account Number), First Name, Last Name, Queued, and Date Modified.
Interactions: Displays the details of all the previous interaction attempts made on a record. The default columns that appear on this tab differ depending on the type of selected campaign (email, SMS, or outbound). You can customize the columns and modify the display by using  .
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The status of a WhatsApp campaign (for example, if a WhatsApp message is read or delivered) appears in the Result column on the Interactions tab of the campaign, depending on the privacy settings of the WhatsApp accounts. For example, if the Read receipts setting is disabled for a WhatsApp account, the corresponding status is not recorded. - The WhatsApp feature is currently in the Beta phase of development.
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- *State Breakdown - A map that shows the percentage of records completed by state.
- *Segmentation - A diagram of the segmentation applied to the campaign.
- Results - Produces a campaign-specific Real Time Report.
- Change History - All campaign activity and changes made by users are tracked.
*These tabs are only available for active campaigns. You can see the details for other campaigns by clicking the Previous and Next buttons at the bottom left of the screen. You can also Build, Requeue, Play, and Stop campaigns from the Campaign Details screen with the respective buttons at the bottom right. Any changes to the campaign settings can be applied by clicking the Save button at the bottom right of the screen. |