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1. Create a strategy from scratch by clicking the Add buttonin the lower-right corner, or start from an existing strategy by clicking the Copy icon .

   Info
   Hover on the existing strategy row to view the Copy icon.

   
   

2. In the General tab, specify the name and dialing sequence by using the Add button .
3. Click the Ok button .

4. In the Outcome tab, you can specify the following fields:

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   The dialing behavior of a Strategy is based on the individual outcomes a contact can receive. This editor allows different views/organization of the outcomes and enables you to configure how the system should behave for the account.

   
   

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   title 'Filter By' Views
   There are three filters that you can select using Filter By to help you configure the behavior: Outcome Strategy: Only outcomes set to Dial Another Number, Try Another Round of Dialing, or Requeue appear in this view. All Requeueable Results: The previously default LiveVox strategy view of all commonly used outcomes. All LiveVox Results: Every possible agent or system assigned outcome.

   
   

   • Category: The overall group in which the outcome resides. View the entire category by selecting the category from the far left column hierarchy.
   • Result: The LiveVox Result name for the contact outcome (can differ from what the agent sees). See the Termination Codes editor to understand which agent-selected codes map to the LiveVox Results.
   • Termination Code: The outcome agents that appear on your site's default service.
   • Dial Another Number: Indicates that the next number in the sequence will be dialed if this outcome is reached.
   • Minutes Between Rounds: If another round of dialing occurs for the sequence, the amount of time to wait before beginning.
   • Max Rounds: The maximum number of attempts during a campaign for a number reaching this outcome. If the last outcome for a sequence has Max Rounds of 1, the sequence restarts at the beginning.

   • Requeue From Prior Campaign: Looks at the prior run and, if the final outcome has this checked in this strategy, includes it in the requeue campaign. Only used if the strategy is assigned to a requeue.

     Select a strategy and double-click to make any changes to the Minutes Between Rounds, Max Rounds, Dial Another Number, and Requeue From Prior Campaign fields.

5. Click the Save button  .
6. Click the Save button.

Double-click the specific strategy row to modify any of the settings except for the system-assigned ID. After making a change click the Save button .

1. Hover on the strategy row to view the Delete icon.
2. Click Delete icon. 
3. Confirm your selection by clicking Yes button  .