After the selection of your search parameters, you can generate the report by clicking on the Generate Report button located to the bottom of the search criteria. The following optional fields are available as report columns: - Mailbox: Mailbox Identifier
- Account: Account number for the record
- Phone: Phone number used to contact the account, or the inbound call's caller ID
- Date: Date of the call
- Start Time: Actual time the call was connected to the agent in Hours: Minutes: Seconds
- Duration: Total time of the recorded conversation in seconds
- Status: Current status of the recording. The icon indicates that voicemail is heard by agent; indicates that voicemail is not yet heard by agent.
- Audio Play / Audio Download:
- Audio Play: Internal sound player. You can listen to the recordings through the browser without having to download the file. Click the Play button to listen.
- Audio Download: Link to download the sound file.
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The naming format of downloaded recording audio file is <date>_<phone number>.mp3. For Example, 05_13_2020_2_31_36_AM_6503517485.mp3 |
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