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1. Create a strategy from scratch by clicking Add buttonin lower-right corner, or start from an existing strategy by clicking the Copy icon .

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   Hover on the existing strategy row to view the Copy icon.

   
   

2. In General Tab, specify the name and dialing sequence by using the Add button .
3. Click Ok button .

4. In Outcome Tab, you can specify the following fields:

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   The dialing behavior of a Strategy is set based on individual Outcomes a contact attempt may receive. This editor allows different views/organization of the outcomes and how the system should behave for the account.

   
   

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   title 'Filter By' Views
   There are three filters selectable by using Filter By to help you see what you need: Outcome Strategy: Only outcomes set to Dial Another Number, Try Another Round of Dialing, or Requeue appear in this view. All Requeueable Results: The previously default LiveVox strategy view of all commonly used outcomes. All LiveVox Results: Every possible agent or system assigned outcome.

   
   

   • Category: The overall group in which the outcome resides. View all of a Category by selecting from the far left column hierarchy.
   • Result: The LiveVox Result name for the contact outcome (may differ from what agent sees). See Termination Codes editor to understand which agent selected codes map to LiveVox Results.
   • Termination Code: The outcome agents see on your site's default service.
   • Dial Another Number: Indicates the next number in the sequence will be dialed if this outcome is reached.
   • Minutes Between Rounds: If another round of dialing occurs for the sequence, the amount of time delayed before beginning.
   • Max Rounds: The maximum number of attempts during a campaign for a number reaching this outcome. If last outcome for a Sequence has Max Rounds of 1, will restart the sequence at the beginning.

   • Requeue From Prior Campaign: Looks Looks at prior run and, if final outcome has this checked in this strategy, includes it in requeue campaign. Only used if strategy assigned to a requeue.

     Select a strategy and double-click to make any changes to Minutes Between Rounds, Max Rounds, Dial Another Number, and Requeue From Prior Campaign fields.

5. Click Save button  .
6. Click Save button.

Double-click the specific strategy row to modify settings aside from the system-assigned ID. After making a change click Save button .

1. Hover on the strategy row to view the Delete icon.
2. Click Delete icon. 
3. Confirm your selection by clicking Yes button  .