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To view an Arbitrator Report:

1. Click the Advanced Search () icon.
2. Enter the Date Filter Option. Choose between Due Date, Completion Date, or Created Date.
3. Select Date Range or Custom Dates using the radio button.
   • For Date Range, choose an option using the drop-down menu.
   • For Custom Dates, enter the From and To dates.
4. Select the values for the following filters, as required. Select from the Available list and move the selected items to the Selected list using the arrow keys.
   • Agents – Select the agents.
   • Arbitrator – Select the arbitrator.
   • Assessor – Select the assessor.
   • Call Centers – Select the call centers.
   • Priority – Select the priority.
   • Services – Select the services.
   • Status – Select the status.
5. Click Apply. The report displays information for the selected fields.

You can select an arbitration task to view more details related to it.

To view details of a task:

1. Double-click on a task.
2. Click Image Added to listen to view in detail.the recorded call. 
3. Click Image Added to download the audio file.
4. Click Transcript, Analysis, Information, Metadata or Interaction Intents as required view more details.
5. Use the Actions Panel on the right to narrow the details of the call to a required criteria. Use the Keyword List drop-down or Keyword field 

To export the report:

1. Click the Export to arrow and select:
   • PDF – To export the report in PDF format.
   • CSV – To export the report in CSV format.

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