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You can view your tickets by specifying the criteria in the filter Criteria tab. By default, the filter Criteriatab consists of a few fields. You can specify your choices in the fields and save the changes.

For more information on managing ticket filters, see Managing a Ticket.  

Info

The Summary section displays the following:

  • Filter Criteria: All the selected criteria appear.
  • Fields to Display: All the fields that are present in the Filter Criteria tab will appear.
  • Restrict Editors: If the ticket contains any restricted editors, then the name will appear.
  • Restrict Visibility: If the ticket contains any restricted visibility, then the name will appear.

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