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You can filter the data by using different parameters field and view insights according to your selection.

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1. Go to the Analytics tab and click Tickets.

2. Filter the data by using one of the following filtersfields:

   Field	Description
   Date Range	Date range to filter KPIs.
   Channel	Channel used for contacting the customer (voice, email, SMS).
   Priority	Ticket priority (high, medium, or low).
   Label	The label on the ticket.
   Ticket Type	Type of the ticket.
   Ticket Agent	Name of the agent who created the ticket.
   Ticket Agent Team	Name of the team to which the agent who created the ticket belongs to.

   
   

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