The Tickets dashboard displays information, such as the number of tickets opened and closed, resolution time, and the SLA performance. If agents link their interactions in U-Ticket, that relationship is also displayed on the Tickets dashboard. For more information about U-Ticket, see Managing Tickets. This enables you to track events, such as which types of customer issues result in back-office ticket creation.
You can also drill - down through a ticket to view the details of that ticket. When you click on a specific ticket on this dashboard, the details of that ticket are displayed in the Configure > Ticketing > Tickets window.
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