The QM Arbitrator Performance Report enables you to view the details of all Work Queue tasks.
To view QM Arbitrator Report Performance Report:
- Click the Advanced Search (
) icon. - Enter the Date Filter Option. Choose between Due Date, Completion Date, or Created Date.
- Select Date Range or Custom Dates using the radio button.
- For Date Range, choose an option using the dropdown menu.
- For Custom Dates, enter the From and To dates.
- Select the values for the following filters values in the following fields as required:
- Date Range Created By – Select the date range for the reportsuser
- Group By Tasks – Select the task typesgrouping method
- Priority Task Status – Select the task statuspriority
- Agents Status – Select the agentsstatus
- Arbitrator Task Owner – Select the arbitratortask owner
- Call Center Type – Select the required call centerService type
- Sub Type – Select the required servicesub type for the type selected above
- Click Search Apply. The report displays the following details:
- Task ID
- Agent
- Assessor
- Arbitrator
- Assigned To
- Task
- Status
- Assignment Date
- Number of Days Required to Complete Task
- Due Date
- Completion Date
- Score
- Adjusted Score
- Service
- Account
- Phone
- Campaign
- Disposition Code
To edit a task:
- Select a task and double-click.
- Click Comment button to enter a comment for the task. Enter the comment and click Save.
- Click Workflow button and select the workflow from dropdown.
- The Task tab lists all the details of the task. Make any necessary changes and click Save.
- The Comments tab lists all the comments for the particular task.
- The History tab lists the complete history for the particular task.
- Click Delete to delete the task.
To export the report:
- Click Export to arrow and select:
- PDF - to export the report in PDF format.
- CSV - to export the report in CSV format
- .