Alerting lists all the alerts available in WFO. The WFO Alerts Setup UI provides details such as Name, Type, Status, Priority, if an alert is Active and details of who and when it was modified last.
Select Active Only check box to list only the active alerts.
To create a new alert
- Click New.
- Select Alert Type from dropdown menu.
- Provide a name for the new alert in Alert Name field and click Create.