The QM Work Queue Performance Reports Arbitrator Report enables you to view the details of all Work Queue tasks.
To view QM Work Queue Performance ReportsQM Arbitrator Report
- Click the Advanced Search (
) icon. - Enter values in the following fields as required:
- Date Range – Select the date range for the reports
- Tasks – Select the task types
- Task Status – Select the task status
- Agents – Select the agents
- Arbitrator – Select the arbitrator
- Call Center – Select the required call center
- Service – Select the required service
- Click Search. The report displays the following details:
- Task ID
- Agent
- Assessor
- Arbitrator
- Assigned To
- Task
- Status
- Assignment Date
- Number of Days Required to Complete Task
- Due Date
- Completion Date
- Score
- Adjusted Score
- Service
- Account
- Phone
- Campaign
- Disposition Code
- Double-click on the task to view in detail.
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