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titleBilling

The Billing tab of the Client window enables you to view the billable platform features. Features that are enabled on your LiveVox Portal (LVP) display a green checkmark; those that are disabled display a red checkmark.

Info
  • To enable a feature, contact your Account team.
  • Not all billable features appear on the Billing tab.

The following table describes the billable features.

SectionFeatureDescription
GeneralEncrypted Fields

Enables you to modify the label of up to five dedicated encrypted fields for the Contact entity.

Trusted Partners

Enables you to add trusted partners to your LVP. 

Info

A Trusted Partner model allows two LiveVox sites to share data between each other.


ChannelsVoice Channel

Enables the voice channel for communication between your agents and customers.

Info

You can assign the voice channel to an agent through the Channels tab of the Agent Details window. 


SMS Channel

Enables you to access the SMS channel for communication between your agents and customers.

Info

You can assign the SMS channel to an agent through the Channels tab of the Agent Details window. 


Email Channel

Enables you to access the email channel for communication between your agents and customers.

Info

You can assign the email channel to an agent through the Channels tab of the Agent Details window. 


Chat Channel

Enables you to access the chat channel for communication between your agents and customers.

Info

You can assign the chat channel to an agent through the Channels tab of the Agent Details window. 


WFOAgent Scheduling

Enables you to create shifts for your agents and then assign shifts to your agents.

Advanced Agent Scheduling

Enables you to use advanced options for agent scheduling, such as adherence dashboard and forecast history.

For information about the adherence dashboard, see Work Force Optimization (WFO) > Workforce Management > Agent Schedule Adherence Help.

For information about forecast history, see Work Force Optimization (WFO) > Workforce Management > Agent Schedule Forecast History Help.

Assessor

Enables you to evaluate the interactions between your agents and customers for quality, performance, and compliance.

Work QueueEnables you to view e-learning, agent scheduling, and arbitration tasks.
E-Learning

Enables you to access e-learning tools within the portal and manage e-learning content.

Speech IQSpeech AnalyticsEnables you to analyze your recorded calls.
Advanced TTS

Enables you to select advanced Text-to-Speech (TTS) engines (Amazon and Google) within contact flows and phrases

Info

These TTS engines provide high-fidelity speech synthesis that sounds natural.


Transcribe All CallsEnables you to transcribe your calls.
Sentiment Analyze All CallsEnables you to analyze your recorded calls based on sentiment.
RecordingCall RecordingEnables you to record calls between your agents and customers.

Screen RecordingEnables you to record screens during a call between your agents and customers.

Enhanced Call Recording Storage

Enables you to enhance the reliability and availability of your call recordings. 

Info
  • LiveVox uses cloud object stores for enhanced storage.
  • This feature is enabled by default.



Enhanced Screen Recording Storage

Enables you to enhance the reliability and availability of your screen recordings. 

Info
  • LiveVox uses cloud object stores for enhanced storage.
  • This feature is enabled by default.


AnalyticsBI Analytics

Enables you to replace static reporting with fast graphical views of operational data.

Info

LiveVox Analytics provides an integrated, highly scalable, and secure cloud Business Intelligence solution to create insightful and actionable intelligence that leverages your LiveVox data.


APIAPI

Enables access to public APIs.

Info

LiveVox Application Programming Interfaces (APIs) help integrate the functionality of the LiveVox platform with third-party applications, such as CRM systems and other systems that you use to manage your accounts and calling lists. You can also use the APIs to build custom applications that make use of LiveVox features, such as custom Agent Desktops and reporting dashboards.


Contact ManagementPDASEnables you to access all Phone Dial Attempt Supervisor (PDAS) functions and features within LVP without having to open a different web page.
Accounts

Enables you to manage accounts and use them in association with contacts and tickets.

Designer

Enables you to create and manage the Agent Desktop experience by designing desktops for agents. It uses an interface that enables you to preview the Agent Desktop as you design it (that is, the What You See Is What You Get system). It contains components and containers that are used to display the contact information (CRM) on the Agent Desktop and targeted scripts for guiding an agent to perform specific activities.

Customer CareTicketing

Enables ticketing.

Knowledge BaseEnables the Knowledge Base portal.
UCaaSEmergency ServicesEnables your agents to make an enhanced 911 (E911) call.
MeetingsEnables you to join or schedule meetings on the Agent Desktop or through the Meetings mobile application.
ChatEnables the chat channel and your agents to chat with other agents.
PBXEnables the LiveVox cloud-based hosted IP PBX (Internet Protocol-based Private Branch Exchange) service tailored for back-office users who do not want to rely on a Customer Premises solution.

The Agent Licenses section provides the table (view-only) with the following counts for Active Agent, SMS, Email, and Chat Licenses.

  • Allotted: Number of allotted agents.
  • Assigned: Number of assigned agents.
  • Available: Number of available agents.
  • Unique Agent MTD Login: The count of unique agent logins for the current month till date.

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