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To add a permission: - Click the Edit button.
The Editor window appears.
- Select a Label from the drop-down list.
- Select a Permission from the drop-down list.
- Select the appropriate user (for example, select either the Users, Teams, or Agents).
- Select the Users/ or Team, or Agents option.
- From /Agents from the Available box, select and move it the User/Team/Agent to the Selected box.
- Click Save.
A new permission is added to the Permissions tab. | Info |
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- If you have selected Label and have not selected any user, by default, the permission is visible to all users.
- To modify user permission, select and double-click on the permission and select the required user and from the Permissions tab, modify the user rights and then click Save.
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Status Rules
You can change the status of a ticket using the Label, Ticket Type, and Status parameters on the Status Rules tab.
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