U17 Pop-Out Help

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titleStatus Rules

You can change the status of a ticket using the Label, Ticket Type, and Status parameters on the Status Rules tab. 

To change the status of a ticket:

  1. Click the Edit button.
    The Editor window appears.
  2. Select a Label, Ticket Type, and Status from the drop-down list.
  3. Select the status from the Available box and move it to the Selected box.

  4. Click Save.

A new status rule is added to the tab.

Info

To modify a an existing status rule, double-click the rule and select the status and then modify the status in the Editor window, and then Save the changesclick Save.



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titleSettings

The Settings tab enables you to define how a ticket and associated fields are uploaded to LiveVox. 

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