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The Forms tab enables you to configure the fields that appear on tickets for agents and consumers. Forms can be accessed by agents Agents can access forms through the Agent Desktop (U-CRM) and by their customers through the Web Widget.
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You can change the status of the tickets by using the Label, Ticket Type, and Status parameters on the Status Rules tab. For example, when you select a label, ticket type, and the Status then selects the status from the Available box, then the status is changed to the selected status.
To change the status of the ticket:
- Click the Edit button.
The Editor window appears. - Select a Label, Ticket Type, and the Status from the drop-down list.
- Select the status from the Available box and move it to the Selected box.
Click Save.
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