U17 Pop-Out Help

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You can revert your changes by clicking the reset icon Image Removed

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  • To define the position of a field in a ticket, in the Selected section, drag the field to the position you want. 

    • Expand
    titleScreen

    The Screen tab of the Ticketing Config window enables you to configure the display of the main area of a ticket and the Detail tab of a ticket for a specific ticket type.

    To configure the ticket display:

    1. To configure the display of the main area of a ticket:

      1. On the Screen tab, double-click the type of the ticket for which you want to configure the display.

        On the Ticket Highlight subtab, in the Ticket Types section, select the type of ticket for which you want to configure the display.

        The Ticket Highlight and Ticket Detail subtabs appear for the ticket type.

        Info

        The Selected section displays the following columns:

        • Name: Name of the field.
        • Data Index: Internal name of the field.
        • Type: Characteristic of the field.
        • Required: Indicates if the field must contain a value (mandatory field) to create or update a ticket.
        • Column: CoIumnar position of the field in a ticket
        Tip
        You can delete a ticket type by hovering over the ticket type in the Ticket Types section and then clicking the delete iconImage Removed
        • .


      2. On the Ticket Highlight subtab, in the Available section, select the fields that you want to be displayed in the main area of a ticket, and then click the right arrow icon .
        The selected fields appear in the Selected section.

        Tip

        You can filter the values in the Available section by using the Filter box.


      3.  or Refresh

        In the Selected section, select the field that you do not want to be displayed in the main area of the ticket, and then click the left arrow icon .
        The selected field is removed from the Selected section, and it appears in the the Available section.

    Tip
    Info

    The order in which the fields appear in the Selected section represents the order in which they appear in a ticket. 

    To modify the properties of the selected fields, in the Selected section, click the cell containing the property you want to modify, and then specify the property you want.

    Tip
  • The Name, Type, and Column columns in the Selected section represent the label of the field, the data type of the field, and the columnar position of the field (in a ticket), respectively. 
    • The Required column in the Selected section indicates if a field must contain a value (mandatory field) to create or update a ticket

    in the Selected section represents the order in which they appear in a ticket. 


  • To modify the properties of the selected fields, in the Selected section, click the cell containing the property you want to modify, and then specify the property you want.

    Info
    • You can revert your changes by clicking Reset.
    • You can preview your changes by expanding the Preview section.


  • To configure the display of the area on the Detail tab of a ticket, perform the previous step on the Ticket Detail subtab.

    Info

    The Group column in the Selected section represents that section on the Detail tab in which the field appears (for example, Scope, Description, or General, or Other). You can modify the value in this column by clicking the cell displaying the value and then selecting the section you want.


  • Click Save.
    The display of the main area and the area on the Detail tabs tab of a ticket for the selected ticket type is configured.

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