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To create a quick responsebook:

1. In the Quick Responsebook window, click Add.
   The Add Quick Responsebook window appears.
2. In the Name field, enter a name that identifies the quick responsebook throughout the LiveVox Portal.
3. Optional: In the Description field, enter a description of the quick responsebook.
4. Click Save.
   The quick responsebook is created, and it appears in the table in the Quick Responsebook window.

You can add multiple messages to a quick responsebook.

To add a message (quick response) to a quick responsebook:

1. In the Quick Responsebook window, double-click the row displaying the quick responsebook.
   The Edit Quick Responsebook window appears.
2. On the Quick Responses tab, click Add.
   The Edit Response window appears.
3. Enter values in the following fields:
   • Name: A name that identifies the message (for example, Greeting).
   • Text: The message to be displayed (for example, How may I help you?).
   • Shortcut: A word that, if entered by an agent, displays the entire message for selection (for example, hello).
   • Is the message active: The status of the message. If you want the message to be available as a quick response on the agent desktop, select this checkbox.
4. Click Save.
   The message is added to the quick responsebook, and it appears in the table on the Quick Responses tab.