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Return to User Hub

 

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Agent Certification Experience Program
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Agent Certification Experience Program

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This Training on Demand series helps with quick and independent training for Managers. The series covers features and tools available within the LiveVox platform that are normally used in daily agent and campaign management.

Info

All training content is provided for information purposes only.  You should test and confirm proper functionality of all features before use in a production environment.

Tip

This training is based on LVP version 3.2


For the full version, please click HERE!


To view individual modules, please expand selection below:


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titleUser Training Modules

Newtablink
aliasLogin/Navigate/Adjust Views
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tUVFfbUtGSnNkOFE/view?usp=sharing

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aliasHierarchy/Service Dashboard
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_taFc1Rjd3UWZxR3c/view?usp=sharing

Newtablink
aliasAgent Monitoring
urlhttps://drive.google.com/a/livevox.com/file/d/0B0P37FJ8sJ_tTGRheWJJQ2NvSEU/view?usp=sharing

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aliasCampaigns/Config Tab
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tY01qMHRCbGsweWs/view?usp=sharing

Newtablink
aliasTypes of Services
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tb1owamVWenhmVGM/view?usp=sharing

Newtablink
aliasService Groups
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tYktmUXpNUEM0eXM/view?usp=sharing

Newtablink
aliasStrategy Editor
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tR3RqbV9nYURVQlU/view?usp=sharing

Newtablink
aliasAgent Administration
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tdWtZT0pHN1RxWms/view?usp=sharing

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aliasReporting
urlhttps://drive.google.com/file/d/0B0P37FJ8sJ_tblV6UEJZSnROU1E/view?usp=sharing

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