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- Have your IT department run the following commands from the affected network:
- ping
- NA3 or NA3.VA2: acd.na3.livevox.com
- NA4: acd.na4.livevox.com
- NA5: acd.na5.livevox.com
- NA6: acd.na6.livevox.com
- NA3 or NA3.VA2: acd.na3.livevox.com
- pathping:
- NA3 or NA3.VA2: -q 10 acd.na3.livevox.com
- NA4: -q 10 acd.na4.livevox.com
- NA5: -q 10 acd.na5.livevox.com
- NA6: -q 10 acd.na6.livevox.com
- tracert:
- NA3 or NA3.VA2: acd.na3.livevox.com
- For NA4: acd.na4.livevox.com
- For NA5: acd.na5.livevox.com
- For NA6: acd.na6.livevox.com
- NA3 or NA3.VA2: acd.na3.livevox.com
- ping
- Send the results of the commands to LiveVox.
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