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  • Click LOGIN.

    • Agent Desktop Native (ADN)

    LiveVox U13 release works with ADN 7.3.  Before upgrading to LiveVox U13, please ensure your Agent Desktop Native version is upgraded to ADN 7.3.

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    Overview

    This document provides an overview of the new features and enhancements to existing features of the LiveVox Agent and User Portals in the LiveVox U13 release.

    Info
    • For information about the application programming interface (API), see the Developer Portal.
    • For information about user roles and permissions, see the User Hub.


    Note
    • For this version of the LiveVox platform to function properly, you must permit traffic to and from the following websites:
    • Unless stated otherwise, the following browsers support the LiveVox Portal (LVP):
      • Internet Explorer 11
      • Latest version of Google Chrome
      • Latest version of Microsoft Edge
      • Latest version of Mozilla Firefox
    • Before you log on to LiveVox after it is upgraded, you must clear cache, cookies, and history.


    Warning

    If your LiveVox Portal is on the NA3 environment, after the upgrade, your portal and agent links will change as follows: 

    Logging on to LVP

    To log on to LVP:

  • Go to the LiveVox login site using a link whose format is similar to the following links, which are provided by LiveVox:

    • Enter values in the following fields.

    FieldDescription
    Client CodeClient code provided by LiveVox.
    User NameYour logon ID.
    PasswordYour password.

    End of Support Announcements

    Info
    iconfalse
    titleEnd-of-Support Dates
    • The end of support date for version 11 is December 30, 2020.
    • The end-of-support date for version 10 is August 30, 2020.
    • The end-of-support date for version 9 is February 29, 2020.


    Note
    • Custom JSP integration is not supported since U11. If you are still using a custom desktop, prior to the U13 upgrade, your desktop must be converted to the new U-CRM Desktop that, in conjunction with U-Script, supports what had been previously supported through a custom integration. For assistance, contact the LiveVox Customer Care Team. 
    • The Agent Registration Microsoft-based .NET application is not supported since U12. If you are still using a custom .NET Agent Registration desktop, prior to the U13 upgrade, your desktop must be converted to the new LiveVox Agent Desktop Native (ADN) application. For assistance, contact the LiveVox Customer Care Team. 

    It is recommended that you migrate to the latest version of LiveVox. 

    Info

    To request an upgrade, contact the LiveVox Customer Care Team.

    Logging on to LVP

    To log on to LVP:

    1. Go to the LiveVox login site using a link whose format is similar to the following links, which are provided by LiveVox:

    2. Enter values in the following fields.

      FieldDescription
      Client CodeClient code provided by LiveVox.
      User NameYour logon ID.
      PasswordYour password.


    3. Click LOGIN.
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    New in U13

    LiveVox Customer Care

    24-Hour Customer Care Line: (888) 477-3448
    LiveVox Customer Care Email: customercare@livevox.com

     
    This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 

    For Internal and Client Use Only



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