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The following table contains links to the Qualify Test site for various LiveVox environments.

Running the Qualify Test

To run the Qualify Test:

1. Go to the Qualify Test site for your environment.
   The VoIP Qualification Test page appears.
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2. Download Visualware Browser Compatibility Service (BCS) by using the here link on the page, and then run it on your computer.

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   To understand what the test parameters such as jitter or packet loss mean, click the Understand results link.

   
   

3. In the Site Information section of the page, specify values in the fields, and then click START TEST.
   The test results appear on the page.

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   The test results may take up to five minutes to appear on the page.

   
   

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   You can reload the page by clicking STOP TEST.

   
   

4. If you want to share the test results with LiveVox, click EMAIL RESULTS.
   An email containing the test results is sent to LiveVox. 

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   The subject line of the email begins with the following text: VoIP Quality Report

   
   

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1. Have your IT department run the following commands from the affected network:
   • ping
     • NA3 or NA3.VA2: acd.na3.livevox.com
       
     • NA4: acd.na4.livevox.com
     • NA5: acd.na5.livevox.com
     • NA6: acd.na6.livevox.com
   • pathping:
     • NA3 or NA3.VA2: -q 10 acd.na3.livevox.com
     • NA4: -q 10 acd.na4.livevox.com
     • NA5: -q 10 acd.na5.livevox.com
     • NA6: -q 10 acd.na6.livevox.com
   • tracert:
     • NA3 or NA3.VA2: acd.na3.livevox.com
       
     • For NA4: acd.na4.livevox.com
     • For NA5: acd.na5.livevox.com
     • For NA6: acd.na6.livevox.com
       
       
2. Send the results of the commands to LiveVox.