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- Constantly monitor the Internet connection between your system and the network your affected agents are using and the LiveVox application.
- Provide the following information (at a minimum) about the occurrence to LiveVox:
- Timestamps
- Call examples
- Number of affected agents
- Number of affected locations
- How the agent was establishing the audio path
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You can send the results of the Qualify Test to LiveVox by email by using the EMAIL RESULTS button.
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By default, the subject line of the email begins with the following text: VoIP Quality Report |
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