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Introduction
The LiveVox Status Page provides information about the operational state of the LiveVox platform components and the reported incidents. In addition, the Status Page contains updates related to system outages and maintenance, live and historical data on system performance, and service interruptions.
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To access the Status Page, go to https://statuspage.livevox.com/.
The LiveVox Status Page appears.
Status Page
The Status Page displays a section for each platform-environment (for example, LiveVox 15 NA3). The status information displayed within a section corresponds to the platform-environment. You can, however, view the status information of a component (for example ACD, LVP, Queuer, and Reporting) within the platform-environment by clicking .
Status Information
The following information about the status is displayed on the Status PageThe following status information is displayed:
Overall status (for example, Operational) for the last 90 days, including the current day.
Overall uptime percentage for the last 90 days, including the current day.
Status for each day represented as a red or green bar.
Status Information Levels
The status information is displayed at the following levels:
Platform environment (for example, LiveVox 15 NA3): The information at this level is displayed by default within a section.
.Tip icon false You can see the number of components that suffered an outage for a given day by hovering over the red bar
Info icon falsefor that day.
Component within a platform environment (for example, ACD within LiveVox 15 NA3): The information at this level is displayed when you click within a section.
Tip icon false you can see the duration of an outage for a given day, including the related incidents, by hovering over the red bar for that day.
Status Indicators
- The status Operational (green) indicates that the components are operating with no issues.
- The status Service Disruption (red) indicates that a component is operating with issues.
The status Partial Service Disruption (orange) indicates that a specific version of a component is affected, however, the instance of the component that you are using is unaffected
.A red bar indicates that a component suffered an outage; a green bar indicates that no downtime was recorded.
Note icon false A service disruption that lasts more than 10 minutes generates an incident ticket.
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- A red bar indicates that a component suffered an outage.
- A green bar indicates that no downtime was recorded.
Past Incidents
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The Status Page also displays the Past Incidents section, which contains a list of the reported incidents and maintenance for the last fifteen days, including the current day.
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To access the historical uptime, on the Status Page, click View historical uptime.
A page displaying the Uptime tab appears.
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Accessing Incident History
To access the history of all incidents, on the Status Page, in the Past Incidents section, click Incident History.
A page displaying the Incidents tab appears.
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Subscribing to Updates
You can subscribe to system updates and incidents via email or text message. If you have subscribed via email, you are notified of incidents when they are created, updated, or resolved. If you have subscribed via text message, you are notified of incidents when they are created and resolved.
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