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To access the Status Page, go to https://statuspage.livevox.com/.
The LiveVox Status Page appears.
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Status Page

Uptime

The Status Page displays sections a section for each platform and -environment (for example, LiveVox 15 NA3). Each section displays the following information for a platform and environmentThe status information displayed within a section corresponds to the platform-environment. You can, however, view the status information of a component (for example ACD, LVP, Queuer, and Reporting) within the platform-environment by clicking plus iconImage Added.

The following status information is displayed:

  • Overall status (for example, Operational) for the last 90 days, including the current day.

  • Overall uptime percentage for the last 90 days, including the current day.

  • Status for each day represented as a red or green bar.

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    • The status Operational (green) indicates that the components are operating with no issues.
    • The status Service Disruption (red) indicates that a component is operating with issues. 
    • The status Partial Service Disruption (orange) indicates that a specific version of a component is affected, however, the instance of the component that you are using is unaffected.
    • A red bar indicates that a component suffered an outage; a green bar indicates that no downtime was recorded.


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A service disruption that lasts more than 10 minutes generates an incident ticket

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Overall uptime for the last 90 days, including the current day.

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Overall status, status for each day, and uptime percentage for a component (for example ACD, LVP, Queuer, and Reporting). 

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  • At the platform-environment level, you can see the number of components that suffered an outage for a given day by hovering over the red bar for that day.

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Uptime percentage.

  • At the component level, you can see the duration of an outage for a given day, including the related incidents, by hovering over the red bar for that day.

Past Incidents

The Status Page also displays the Past Incidents section, which contains a list of the reported incidents and maintenance for the last fifteen days, including the current day.Past Incidents SectionImage Modified

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  • You can access an incident (including or maintenance ) to see which platform, environment, and component were affected . To do so, click by clicking the title of the incident or maintenance.
  • To You can go back to the home page from the incident or maintenance page , click by clicking Current Status.

Accessing Historical Uptime

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  • You can filter the uptime based on a component by using the drop-down list box that displays the platform and -environment.
  • You can access the history for a different period by using the navigation icons that appear on either side of the period (for example, February 2021 to April 2021).
  • A red bar indicates that a component suffered an outage, whereas ; a green bar indicates that no downtime was recorded for the associated day.
  • You can see the number of components that suffered an outage for a given day by hovering over the red bar for that day.

Uptime Tab

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To You can go back to the home page , click from the incident or maintenance page by clicking Current Status.

Accessing Incident History

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  • You can filter the incidents based on a component by using Filter Components.
  • You can access the history for a different period by using the navigation icons that appear on either side of the period (for example, February 2021 to April 2021).


Incidents Tab

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To You can go back to the home page , click from the incident or maintenance page by clicking Current Status.

Subscribing to Updates

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  1. On the Status Page, click SUBSCRIBE TO UPDATES.
    A pop-up window appears.

  2. If you want to manage your email subscription:

    1. Click email icon, and then click MANAGE MY SUBSCRIPTION.
      A page displaying the Subscriber and Components sections appears. In the Components section, the checkboxes next to components for which you receive updates are selected.

    2. If you want to unsubscribe from updates via email:
      1. In the Subscriber section, click Unsubscribe from updates.
        The Unsubscribe window appears.

      2. Click UNSUBSCRIBE FROM UPDATES.
        You are unsubscribed from updates via email. An email from LiveVox Status Page confirming that you are no longer subscribed to updates is sent to you.

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        You can resubscribe to updates. 


    3. If you want to modify your email subscription preferences, in the Components section, select the checkboxes next to the components for which you want to receive updates, and clear the checkboxes next to the components for which you do not want to receive updates.
    4. Click SAVE.
      Your subscription preferences are saved.

  3. If you want to manage your text message subscription:

    1. Click phone icon.
    2. In the drop-down list box, select your country.
    3. In the text box, enter your phone number.
    4. Click SUBSCRIBE VIA TEXT MESSAGE.
      A page displaying the Subscriber and Components sections appears. In the Components section, the checkboxes next to components for which you receive updates are selected.
    5. If you want to unsubscribe from updates via text message:
      1. In the Subscriber section, click Unsubscribe from updates.
        The Unsubscribe window appears.

      2. Click UNSUBSCRIBE FROM UPDATES.
        You are unsubscribed from updates via text message.

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        You can resubscribe to updates. 


    6. If you want to modify your text message subscription preferences, in the Components section, select the checkboxes next to the components for which you want to receive updates, and clear the checkboxes next to the components for which you do not want to receive updates.
    7. Click SAVE.
      Your subscription preferences are saved.

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