...
| Note |
|---|
Before you begin, ensure that you have the following information:
|
To get started:
On your browser, in the Address bar, enter the Wallboard link provided by LiveVox
(similar to.
)Info The Wallboard link is similar to https://client.livevox.com/qcsportal
.
The Sign in window appears.Enter your user name and password, and then click Sign in.
Info The user name and password for logging on to Wallboard are the same as those for logging on to the LiveVox Portal (LVP).
The Dashboard window appears.
Icon Descriptions
The following table describes some of the icons that appear in the Dashboard window.
| Icon | Description | ||
|---|---|---|---|
Information Menu ( | Enables you to view information about LiveVox (including customer support) and the user guide. | ||
User Menu ( | Enables you to log out of Wallboard and view who is logged on to Wallboard. | ||
Refresh all the panels ( | Enables you to refresh all the panels on the dashboard. | ||
Dashboard layout ( | Enables you to view the panels for upper, middle, and lower areas of the dashboard, which refer to the areas on the intended screen (wallboard). This icon also enables you to select the number of columns that you want to be displayed in an area.
| ||
Fullscreen ( | Enables you to hide the upper frame that displays the LiveVox logo and the Dashboard banner. |
Dashboard Menu
The Dashboard menu contains a table that displays a list of all dashboards, which are grouped into the following types:
...
| Info |
|---|
You can create as many dashboards as you need. For example, if you want to supervise your agents and your agents to improve their productivity, you could create two dashboards, each displaying panels for the intended purpose. |
To create a dashboard and design its panel:
...
| Tip |
|---|
For the bar, column, pie, and sunburst charts, in the Editor window, you can select the following types of colors by using the Colors menu:
In the Editor window, you can also modify the font size and the frame color for the panel by using |
Viewing a Dashboard and its Panels
...
When an SLA is violated (that is, when a statistic parameter exceeds its specified limits):,
- A sound (alarm) is played briefly.
- A notification indicating in which panel the violation has occurred appears on the dashboard.
A flashing banner appears in the panel in which the violation has occurred. Depending on the panel view (for example, grid or pie chart), the panel in which the violation occurred highlights the problematic values in red. This banner disappears only when the statistic parameter that resulted in the alarm returns to a normal value.
Info When a value reaches 20% of the SLA limit, it is highlighted in orange.
- If your browser is minimized, a notification informing you of the violation appears on your desktop.
| Info |
|---|
In a panel displaying a speedometer, the chart is divided into three sectors based on SLAs. The needle that appears in the speedometer indicates if the SLAs are violated. The sectors are displayed in the following colors:
|
...
You can enable your agents to view the Wallboard through the External App section on a U-CRM Agent Desktop. This section can be configured by using the Frame element on the Designer tool of the LiveVox Portal ( LVP).
| Info |
|---|
For information about the Designer tool, see the Designer Guide. |
...