Page History

This document provides an overview of new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox U15 release.

New Features in LiveVox U15 Agent Portal 

This section describes the new features in the LiveVox <release version> release.

Panel Resizing

In Agent Desktop, you can now resize the panels. You can redistribute the panels into a maximum of 50% / 50%. Note that a Voice Agent cannot resize any of the panels. A Digital Agent can resize all the tabs except the Voice tab. A Backoffice Agent or Knowledge Worker can resize all the tabs. The system will preserve the new panel widths in all tabs, even after logout and re-login.

Enhancements in LiveVox U15 Agent Portal 

This section describes the enhancements to existing features in the LiveVox U15 release.

Anchor
chathistory chathistory

Chat History

You can now view the history of your chat with another agent even after you have logged out of your Agent Desktop. In addition, when you log on again, your contact list displays the names of those agents with whom you recently chatted.

You can now send and receive SMSes (mass and transactional) containing a Virtual Contact File (VCF).