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newftr1 | New Feature 1<Description of new feature.> <Procedure, if any. Add a logical start and finish to the procedure and start in a new paragraph.> Anchor | newftr2 | newftr2 | New Feature 2<Description of new feature.> <Procedure, if any. Add a logical start and finish to the procedure and start in a new paragraph.> Resize Panels in DesktopIn Agent Desktop, you can now resize the panels. You can redistribute the panels into a maximum of 50% / 50%. Note that a Voice Agent cannot resize any of the panels. A Digital Agent can resize all the tabs except the Voice tab. A Backoffice Agent or Knowledge Worker can resize all the tabs. The system will preserve the new panel widths in all tabs, even after logout and re-login. Enhancements in LiveVox U15 Agent PortalThis section describes the enhancements to existing features in the LiveVox U15 release.
exftr1 | Existing Feature 1<Description of enhancement.> <Procedure, if any. Add a logical start and finish to the procedure and start in a new paragraph.> Anchor | exftr2 |
You can now send and receive SMSes (mass and transactional) containing a Virtual Contact File (VCF). exftr2 | Existing Feature 2<Description of enhancement.> <Procedure, if any. Add a logical start and finish to the procedure and start in a new paragraph.> |
