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- On the dashboard, in the panel, click
.
The Plugins option displaying the Chat option appears. - Select the Chat option.
A checkbox appears next to the name of each agent in the Agent column. - Select the checkbox next to the name of each agent with whom you want to chat.
- In the Chat to section, click the Choose the agent you wish to chat with icon (
) .
A list of the selected agents, along with the option All, appears. - If you want to chat with all the selected agents at once, select the All option. Otherwise, select the name of the agent with whom you want to chat.
- Enter
In the Chat to section, in the text box, enter your message to the agents, and then click Send.
...
Your message is sent to the agents.
Info - If an agent responds to your message,
...
- the response appears in the Chat to section.
- If an agent sends you a message while you are chatting with another agent
...
- ,
appears in the Chat to section. When you click , the chat containing the unread message appears with next to it. You can select the chat to read the messages.
- ,
Statistics
The following table describes the statistic parameters (reporting elements) used on the panels.
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