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Introduction
LiveVox Wallboards are configurable Wallboard is an independent web application that enables you to configure dashboards that display key performance indicators related to your contact call center volume (for inbound and outbound services) and agent or team team productivity. Wallboards Wallboard can display real-time metrics for the overall performance and progress of a contact center call center (for example, average hold duration, average speed of answer, or call abandon rate). Wallboards Wallboard can also highlight real-time problems that require the attention of a supervisor or manager (for example, when an agent has been in the same state for a long time, or when a service level agreement is has been violated), through an alert message that is accompanied by a sound.
The You can create as many dashboards as you need for a Wallboard. These dashboards can be displayed on any screen (for example, tablets, desktop computers, or widescreen office monitors) for private or public view, to enable you to monitor the activities related to your contact call center in real time.
This document provides basic information and guidelines for supervisors and managers using LiveVox Wallboards.
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Getting Started
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Before you begin, ensure that you have the following information:
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- Personal: Represents a dashboard that only you can accessview.
- Shared: Represents a dashboard that any user within your organization can accessview.
LiveVox: Represents a dashboard (template) that is configured by LiveVox.
Info You can copy a LiveVox any type of dashboard and then modify it as needed (for example, retain only the contact centers, services, or statistics that you want).
The table contains the following columns:
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To display a dashboard on a screen for you or others to see (that is, to use a dashboard as a Wallboard), besides creatin a dashboard, you must configure the panels of the dashboard such that they can be easily viewed by the intended users (for example, agents or managers) at the intended places (for example, call centers). Such configuration also involves defining the font size and panel color as appropriate.
You can create as many dashboards as you need.
The following procedure describes how to create a dashboard and design its panel at the same time. You can, however, design a panel for a dashboard anytime.
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