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Before you begin, ensure that you have the following information:
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To get started:
- On your browser, in the Address bar, enter the Wallboard link provided by LiveVox (similar to https://client.livevox.com/qcsportal).
The Sign in window appears. - Enter your user name and password, and then click Sign in.
The Dashboard window displaying real-time metrics appears.
You can modify the appearance of the reports dashboard by dragging any panel within the window. You can also select to modify the number of panels to be displayed in a column for upper, middle, and lower display areas. You can create a dashboard of the The following types of dashboards can be created:
- Personal: Represents a dashboard that only you can access.
- Shared: Represents a dashboard that any user can access.
- LiveVox: Represents a system-defined dashboard that you can run. You can also copy this dashboard and then modify it as needed (for example, retain only the call contact centers, services, or statistics that you want).
Icon Descriptions
The following table describes the icons that appear in the Dashboard window.
| Icon | Description |
|---|---|
Information Menu icon ( | Enables you to view the LiveVox support information, the LiveVox company, portal version, user guide. |
User Menu icon ( |
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| Enables you to log out of the Wallboard, to view who is logged on to the Wallboard, or to check the version of the Wallboard. |
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Fullscreen icon ( |
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| Enables you to hide the upper frame that displays the LiveVox logo and the Dashboard tab. | |
The
The enables you to
The
Configuration Panel
Modifying a Panel
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