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Introduction
Wallboard enables you to display real-time report dashboards on any screen, such as a tablet, a desktop computer, or a large-screen monitor. For a given Wallboard, you LiveVox Wallboards are configurable dashboards that display key performance indicators related to your contact center volume (for inbound and outbound services) and agent or team productivity. Wallboards can display real-time metrics for the overall performance and progress of a contact center, or highlight real-time problems that require the attention of a supervisor or manager. You can create as many dashboards as you need , each of which can contain multiple panelsfor a Wallboard. These dashboards can be displayed on any screen (for example, tablets, desktop computers, or widescreen office monitors) for private or public view, to enable you to monitor the activities related to your contact center in real time.
This document provides basic information and guidelines for supervisors and managers using the WallboardLiveVox Wallboards.
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For additional help, access your LiveVox Portal or contact your Account contact the LiveVox Customer Care Team. |
Getting Started
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Before you begin, ensure that you have the following information:
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The Fullscreen icon (
) enables you to hide the upper frame that displays the LiveVox logo and the Dashboard tab.