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Introduction
Wallboard enables you to display real-time report dashboards on any screen, such as a tablet, a desktop computer, or a large-screen monitor. For a given Wallboard, you can create as many dashboards as you need, each of which can contain multiple panels.
This This document provides basic information and guidelines for supervisors and managers using the Real-Time Wallboard.
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For additional help, access your LiveVox Portal or contact your Account Team. |
Getting Started
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Before you begin, ensure that you have the following information:
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- On your browser, in the address bar, specify the wallboard link provided by LiveVox (similar to https://client.livevox.com/qcsportal).
The Sign in window appears. - Specify your user name and password, and then click Sign in.
The Dashboard window displaying real-time reports appears.
Each panel display can be selected and dragged into a different configuration to change the order and layout of the real time reports. You can modify the appearance of the reports by dragging any panel within the window. You can also select to change modify the number of panels in a column for upper, middle, and lower areas. When you choose new Dashboard you can select from Personal, Shared and LiveVox. These dashboard types represent dashboards you only have access too (Personal), dashboards everyone can see (Shared) or system defined ones you can run or make a copy. One advantage of the LiveVox dashboards is you can copy the dashboard and then modify it to make it your own. This way you start out with a wide selection and then reduce to just the stats, services, call centers you are concerned with.
Select in the upper right at any time to see who is logged in or log out or check the version of dashboard running.
You can create a dashboard of the following types:
- Personal: Represents a dashboard that only you can access.
- Shared: Represents a dashboard that any user can access.
- LiveVox: Represents a system-defined dashboard that you can run. You can also copy this dashboard and then modify it as needed (for example, retain only the call centers, services, or statistics that you want).
The User Menu icon (
) enables you to log out of the Wallboard, to view who is logged on to the Wallboard, or check the version of the Wallboard.
The Fullscreen icon (
) enables you to hide the upper frame that displays the LiveVox logo and the Dashboard tab.
Configuration Panel
Modifying a Panel
Report Type
Sorting
SLA
Supervisor Agent State Change
Supervisor/Agent Chat
Reporting ELements Definitions
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