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This document provides an overview of new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox U15 release.

New Features in LiveVox U15 Agent Portal 

This section describes the new features in the LiveVox <release version> release.

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New Feature 1

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New Feature 2

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Resize Panels in Desktop

In Agent Desktop, you can now resize the panels. You can redistribute the panels into a maximum of 50% / 50%. Note that a Voice Agent cannot resize any of the panels. A Digital Agent can resize all the tabs except the Voice tab. A Backoffice Agent or Knowledge Worker can resize all the tabs. The system will preserve the new panel widths in all tabs, even after logout and re-login.

Enhancements in LiveVox U15 Agent Portal 

This section describes the enhancements to existing features in the LiveVox U15 release.

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Existing Feature 1

<Description of enhancement.>

<Procedure, if any. Add a logical start and finish to the procedure and start in a new paragraph.>

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Existing Feature 2

<Description of enhancement.>

<Procedure, if any. Add a logical start and finish to the procedure and start in a new paragraph.>