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Introduction
LiveVox provides you with the necessary tools to obtain maximum efficiency from the LiveVox platform. This document describes the features and functionality of the LiveVox Communicator (LVC) 5.3 (LVC) tool and explains how to use it.
Prerequisites
To be able to use this version of LVC 5.3, you must meet the following conditions:
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For a smooth LVC experience, your system must have the following minimal configuration:
- CPU speed: 1 GHz
RAM: 2 GB - Headset: USB (recommended vendors: Plantronics, Logitech)
- Internet connectivity
- Operating system: Windows 7+
- RAM: 2 GB
- Sound card: Onboard audio with a headphone jack
- Internet connectivity
- Headset: USB headset (recommended vendors: Plantronics, Logitech)
Installation
The LVC URL to be downloaded is provided by the LiveVox VoIP Implementation Team depending on your settings. To install LVC:
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Do not uninstall the previous version of LVC (SilverCloud version 3.15.2.1) until one week. In the case of a rollback, the agent can log on to LiveVox as usual. 
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