Page History

This document provides an overview of new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox U15 release.

New Features 

This section describes the new features in the following product categories.

Controls

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Feature 1

<Brief description of the feature without screenshots or procedures.>

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Feature 2

<Brief description of the feature without screenshots or procedures.>

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Agent Desktop

Agents can now see the caller's name in the inbound calls. If the caller name information is not available, the caller's name is displayed as Unknown.

This information is displayed in the ACD and Direct tabs of the Agent Panelwindow.

Data Management

Insight

Non-Voice

Quality

Voice

Enhancements

This section describes the enhancements in the following product categories.

Controls

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Feature 1

<Brief description of the feature without screenshots or procedures.>

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Feature 2

<Brief description of the feature without screenshots or procedures.>

Data Management

Insight

Non-Voice

Quality

Voice