This document provides an overview of new features and enhancements to existing features of the LiveVox User Portal in the LiveVox U15 release. New Features in LiveVox U15 User Portal This section describes the new features in the LiveVox U15 release. Downloadable Knowledge Base (KB) ArticlesYour customers can now download the KB articles that appear as they type their message in the text box on the web widget. In addition, as they scroll down the list of KB articles on the widget, the list expands to display more articles. Proactive Web ChatYou can now proactively initiate chat when someone visits your website, based on any of the following parameters: - Current URL (that is, the address of the current webpage as it appears in the address bar of the customer).
- Time spent by the customer on your website.
- Time spent by the customer on the current page on your website.
- Referral URL (that is, the address of the webpage from where the customer was directed to your website).
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You could define these rules based on customer behavior. For example, you can initiate chat if a visitor has remained idle for over 20 seconds on a specific page or if they cancel a payment. |
To facilitate this feature, in the Web Widget Detail window, on the Chat tab, the Rules section is added. New Feature 1<Description of the new feature, including where it is available in the product.> Enhancements in LiveVox U15 User PortalThis section describes the enhancements to existing features in the LiveVox U15 release. Enhancement 1<Description of the enhancement, including where it is available in the product.> | 