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Data Management

Insight

Non-Voice

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Return to User Hub


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rootLiveVox U15 Early Adoption Release Notes



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This document provides an overview of new features and enhancements to existing features of the LiveVox User Portal in the LiveVox U15 release.

New Features 

This section describes the new features in the following product categories.

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Data Management


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Non-Voice

Quality

Voice

Enhancements

This section describes the enhancements in the following product categories.

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Downloadable Knowledge Base (KB) Articles

Your customers can now download the KB articles that appear as they type their message in the text box on the web widget. In addition, as they scroll down the list of KB articles on the widget, the list expands to display more articles.

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Proactive Web

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Chat

You can now proactively initiate chat when someone visits your website, based on any of the following parameters: 

  • Current URL (that is, the address of the current webpage as it appears in the address bar of the customer).
  • Time spent by the customer on your website.
  • Time spent by the customer on the current page on your website.
  • Referral URL (that is, the address of the webpage from where the customer was directed to your website).
Info

You could define these rules based on customer behavior. For example, you can initiate chat if a visitor has remained idle for over 20 seconds on a specific page or if they cancel a payment.

Knowledge Base (KB)
Your customers can now download the KB articles that appear as they type their message in the text box on the web widget. In addition, as they scroll down the list of KB articles on the widget, the list expands to display more articles.

Quality


Voice

Enhancements

This section describes the enhancements in the following product categories.

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Feature 1

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Feature 2

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Data Management


Insight


Non-Voice


Quality


Voice