Page History

This document provides an overview of new features and enhancements to existing features of the LiveVox User Portal in the LiveVox U15 release.

New Features 

This section describes the new features in the following product categories.

Controls

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Feature 1

<Brief description of the feature without screenshots or procedures.>

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Feature 2

<Brief description of the feature without screenshots or procedures.>

Data Management

Insight

Non-Voice

Quality

Voice

Enhancements

This section describes the enhancements in the following product categories.

Controls

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Feature 1

<Brief description of the feature without screenshots or procedures.>

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Feature 2

<Brief description of the feature without screenshots or procedures.>

Data Management

Insight

Non-Voice

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Web Widget

Chat

You can now trigger chat-based invitations for your customers when they visit your website, based on any of the following variables:

• Current URL visited by the customer.
• Time spent by the customer on your website.
• Time spent by the customer on the current page on your website.
• Referral URL (that is, the webpage address from where the customer clicked a link that directed them to your website).

Knowledge Base (KB)

Your customers can now download the KB articles that appear as they type their message in the text box on the web widget. In addition, as they scroll down the list of KB articles on the widget, the list expands to display more articles.

Quality

Voice