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Single Sign-On for PDASTrusted Partners

Enhancements


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Overview

This document provides an overview of the features and functionality included in Phone Dial Attempt Supervisor (PDAS) v12.0.

New Features

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Trusted Partners Model 

The trusted partners configuration is now moved to the LiveVox Portal. Contact the LiveVox Customer Care Team to add the Trusted Partners add-on to your site.

  • The Trusted Partners tab on the Client editor of the LiveVox Portal allows to view/manage which clients and user access levels within those clients may act as a partner for them. A partner is a LiveVox client that needs to have access rights to another LiveVox client to define PDAS rules.
  • Cross environment PDAS is no longer supported.
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User Interface 




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LiveVox Customer Care Contacts

24 Hour Customer Care Line: (888) 477-3448
Customer Care Email: customercare@livevox.com
 
This document is an unpublished work protected by the United States copyright laws and is proprietary to LiveVox, Inc. (“LiveVox”).  Disclosure, copying, reproduction, merger, translation, modification, enhancement, or use by anyone other than authorized employees, clients or licensees of LiveVox, and its affiliate companies, without the prior written consent of LiveVox, is prohibited.  This document is intended as a guide to assist users of systems provided by LiveVox, and does not constitute the provision by LiveVox of any legal or compliance advice.  Compliance by authorized clients or licensees of LiveVox with all applicable local, state, federal, or foreign laws and regulations is the sole responsibility of those authorized clients or licensees.  Further, features and services that rely on third party performance are subject to the errors and omissions of those third parties, over which LiveVox has no control.  LiveVox therefore disclaims all liability resulting from or arising out of any services supplied by or through any third-party vendor or any acts or omissions of the applicable third party vendor.  Additionally, LiveVox makes no representations or warranties with respect to the accuracy of content supplied by parties other than LiveVox. 

For Internal and Client Use Only


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