Release Notes  

PDAS v11.0

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24 Hour Customer Care Line: (888) 477-3448
Customer Care Email: customercare@livevox.com
 
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For Internal and Client Use Only

Overview

This document provides an overview of the features and functionality included in Phone Dial Attempt Supervisor (PDAS) v11.0.

New Features

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Single Sign-On for PDAS

• If your LiveVox portal is on U11 and you are accessing Phone Dial Attempt Supervisor from the LiveVox portal, you are no longer required to use multiple sign-ins.  
• If your LiveVox portal is on U10 or lower version, you must continue using multiple sign-ins. 
• If you are using Phone Dialing Attempt Supervisor outside the LiveVox portal, you must update your URL to the links similar to those below (provided by LiveVox). Once you upgrade to the new version of PDAS, do not forget to clear existing cache and cookies and delete old links.

  • https://qcsna3.na3.livevox.com/11.0/pdas/?login=true 

  • https://qcsna4.na4.livevox.com/11.0/pdas/?login=true

  • https://qcsna5.na5.livevox.com/11.0/pdas/?login=true

Customers are encouraged to migrate to the latest versions of PDAS and LiveVox releases. To request an upgrade, contact the LiveVox Customer Care team at customercare@livevox.com. 

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Trusted Partners

Trusted Partners model allows managing the relationship between LiveVox clients. This functionality can be used by clients with multiple portals utilizing PDAS. A partner is a LiveVox client that can be accessed by another LiveVox client to define PDAS rules. You can also search exclusions, contact attempts, rule contact counts, and DND records. Partners can be added across environments. 

The below image shows the sample of available partners when configuring the rule.

Enhancements

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User Interface 

This section provides user interface updates.

PDAS Sub-Tabs

All PDAS sub-tabs are move to the upper-right corner of the PDAS editor.

Create Rule Window

You can now use the updated button in the Rules tab to create a new rule. The newly updated Create Rule window is as below:

Exclusions

You can now use the updated button in the Exclusions tab to create exclusions.

Filter options

The searching option with multiple fields is now renamed to the Filter in Contact Attempts, Rule Contact Counts, DND, and Auditor tabs. The below image shows the Filter option in the Contact Attempts tab.

You can now search Rules, Exclusions, Contact Attempts, Rule Contact Counts, Blocks, and Rules Modification by using the Search box at upper-left corners in the respective tabs. You can enter the specific value you want to search in the Search box.

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DND Blocks

The DND tab now supports multiple rules matching for blocks.

• Phone Blocks: When multiple rules are created with the same setting but one with a longer duration, then the DND tab shows only one entry with a longer duration Rule ID.
• Account Blocks: when multiple rules are created with the same settings but one with longer duration, then the DND tab shows entries for different rules and blocks get released as per the longer duration value.