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Among the options available on the communicator are a dialpad (Image Added) for dialing into LiveVox and a the Recent tab to view the recently dialed numbers.

AUDIO DEVICE SELECTION

The settings menu () will take you to Media selection. Select the correct device from the displayed list of devices and click on the play button () to verify functionality. Leave all the other options as default.

EXITING LIVEVOX COMMUNICATOR

Go to your windows taskbar and click on the show hidden icons button, right click on the LVC icon and select Exit.

ROLLBACK TO SILVERCLOUD

Audio Device Selection

To select audio devices:

1. Click Image Added.
   The Settings menu  appears.
2. Go to Media > Audio.
   The Audio device selection section appears.

3. Select the correct devices from the list of devices, and then click Image Addedto verify the functionality.
   

   Note
   Do not modify the remaining values.

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Exiting LVC

Go to your Windows taskbar, click the Show hidden icons icon (Image Added), right-click it, and then and select Exit.
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Rollback to SilverCloud

Do not uninstall the previous version of LVC (SilverCloud version 3.15.2.1) until one weekWe strongly recommend leaving the previous version of the LiveVox Communicator installed. In the case of rollback, the agent can log in on to LiveVox as usual.After one week, please uninstall the old version of LiveVox Communicator in Setting à Apps àApp & Features, and the look for “Silvercloud version 3.15.2.1” and click on uninstall. 
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