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Introduction

LiveVox provides you the necessary tools to obtain the maximum efficiency from the LiveVox platform. This document describes the features and functionality of the Livevox Communicator tool (LVC) and explains how to use them.

System Requirement

For a smooth LVC experience, you will need the following minimal system configuration:

• CPU speed: 1GHz 
  
• RAM Memory: 2GB
• Operating System: Windows 7+
• Sound Card: On-board Audio with Headphone Jack
• Internet Connectivity
• Headset: USB headset from recommended vendors Plantronics or Logitech
  
  

Installation

1. The LVC download URL is provided by the LiveVox VoIP Implementation team depending on your settings.
2. Save the installation file locally.
3. Once downloaded run the installation file.
4. Unless an issue is presented, please leave installation defaults in place.
5. Once installed, there should be an icon on your desktop.

6. Run the Livevox Communicator for the first time.

 · When the program is run for the first time your firewall will likely ask if you would like to unblock LVC. Allow this access. It is very important that LVC has full access to the system to function correctly.
· For installation switches please contact LiveVox VoIP Implementation or Support teams.

GETTING STARTED WITH LIVEVOX COMMUNICATOR

COMMUNICATOR OVERVIEW

LVC is designed to integrate seamlessly with the LiveVox communication platform and virtually eliminate configuration and technical competency requirements. LiveVox assumes all responsibility for the configuration so settings are hard-coded. This guarantees interoperability with the LiveVox VoIP platform and eliminates accidental changes that could cause the phone to stop working.

STARTING THE COMMUNICATOR

When LVC is started you are redirected to the main screen, on this version, you do not need to enter a Username and Password.

USING LIVEVOX COMMUNICATOR

One you launch the application, the phone is ready and you are able to place calls to the LiveVox platform.

Among the available options on the communicator is the Dialpad for dialing LiveVox and a Recent tab for recently dialed numbers. The Contacts tab has been disabled.

AUDIO DEVICE SELECTION

The settings menu () will take you to Media selection. Select the correct device from the displayed list of devices and click on the play button () to verify functionality. Leave all the other options as default.

EXITING LIVEVOX COMMUNICATOR

Go to your windows taskbar and click on the show hidden icons button, right click on the LVC icon and select Exit.

ROLLBACK TO SILVERCLOUD

We strongly recommend leaving the previous version of the LiveVox Communicator installed. In the case of rollback, the agent can log in to LiveVox as usual.

After one week, please uninstall the old version of LiveVox Communicator in Setting à Apps àApp & Features, and the look for “Silvercloud version 3.15.2.1” and click on uninstall.