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Guides



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Quick Reference Documents

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titleAdding Append Records to Active Campaigns
  • Adding-Appending Records to Active Campaigns (U12)
  • Newtablink
    aliasAdding-Appending Records to Active Campaigns (U12) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Adding%20Appending%20Records%20to%20Active%20Campaigns%20%28U12%29.pdf?api=v2
  • Adding-Appending Records to Active Campaigns (U11)
  • Newtablink
    aliasAdding-Appending Records to Active Campaigns (U11) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Adding%20Appending%20Records%20to%20Active%20Campaigns%20%28U11%29.pdf?api=v2
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titleAgent Desktop Native Installation
  • Agent Desktop Native
  • Newtablink
    aliasAgent Desktop Native Installation PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Agent%20Desktop%20Native%20Installation%20Infosheet.pdf?api=v2
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titleCNAM Control and Administration
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titleCall and Screen Recording
  • Call and Screen Recording Infosheet (U12)
  • Newtablink
    aliasCall and Screen Recording Infosheet (U12) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U12%29.pdf?api=v2
  • Call and Screen Recording Infosheet (U11)
  • Newtablink
    aliasCall and Screen Recording Infosheet (U11) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U11%29.pdf?api=v2
  • Call and Screen Recording Infosheet (U10)
  • Newtablink
    aliasCall and Screen Recording Infosheet (U10) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U10%29.pdf?api=v2
  • Call and Screen Recording Infosheet (U9)
  • Newtablink
    aliasCall and Screen Recording Infosheet (U9) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U9%29.pdf?api=v2
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titleLocal Caller ID Infosheet
  • Local Caller ID Infosheet (U11)
  • Newtablink
    aliasLocal Caller ID Infosheet (U11) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Local%20Caller%20ID%20Infosheet%20%28U11%29.pdf?api=v2
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titlePassword Management Infosheet
  • Password Management Infosheet (U12)
  • Newtablink
    aliasPassword Management Infosheet (U12) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Password%20Management%20Infosheet%20%28U12%29.pdf?api=v2
  • Password Management Infosheet (U11)
  • Newtablink
    aliasPassword Management Infosheet (U11) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Password%20Management%20Infosheet%20%28U11%29%20V2.pdf?api=v2
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titleCanadian Dialing Hours
  • Canadian Dialing Hours
  • Newtablink
    aliasCanadian Dialing Hours PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Canadian%20Dialing%20Hours.pdf?api=v2
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titleEnhanced Call Progress Analysis (e-CPA)
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titleSecure Payment Capture
  • Secure Payment Capture Infosheet (U11, U12)
  • Newtablink
    aliasSecure Payment Capture Infosheet (U11,U12) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Secure%20Payment%20Capture%20Infosheet%20%28U11%2C%20U12%29.pdf?api=v2
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titleVoicemail
  • Newtablink
    aliasVoicemail 2.0
    urlhttps://docs.livevox.com/display/TH/Voicemail+2.0
  • Newtablink
    aliasVoicemail 2.0 PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Voicemail%202.0.pdf?api=v2
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titleZip Area Code Mismatch Protection
  • Newtablink
    aliasZip Area Code Mismatch Protection
    urlhttps://docs.livevox.com/display/TH/Zip+Area+Code+Mismatch+Protection
  • Newtablink
    aliasZip Area Code Mismatch Protection PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Zip%20Area%20Code%20Mismatch%20Protection.pdf?api=v2
User Roles and Permissions
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titleLiveVox U13
  • Newtablink
    aliasUser Roles and Permissions U13 Power Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U13.0+Power+Users
  • Newtablink
    aliasUser Roles and Permissions U13 Lite Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U13.0+Lite+Users
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titleLiveVox U12
  • Newtablink
    aliasUser Roles and Permissions U12 Power Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U12.0+Power+Users
  • Newtablink
    aliasUser Roles and Permissions U12 Lite Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U12.0+Lite+Users
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titleLiveVox U11
  • Newtablink
    aliasUser Roles and Permissions U11 Power Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U11.0+Power+Users
  • Newtablink
    aliasUser Roles and Permissions U11 Lite Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U11.0+Lite+Users
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titleLiveVox U10
  • Newtablink
    aliasUser Roles and Permissions U10 Power Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U10.0+Power+Users
  • Newtablink


    User Roles and Permissions

    aliasUser Roles and Permissions U10 Lite Usersurlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U10.0+Lite+Users



    News




    The presentation, recording, and tip sheet from LiveVox’s March 25th, 2020 client-exclusive webinar, COVID-19: Keep Agents Productive and Connected are now available at the following location: COVID-19 Guidance. For more information on shifting your agents to a work-from-home environment, please contact your Account Manager.


    Recording and presentation from client-exclusive webinar on at-home agent options with LiveVox are available for view by clicking here (https://bit.ly/2U14N7F). If you have any questions or would like to explore your own options for remote agents, please contact your Account Manager.



    U11 Release:

    Did you miss our latest Learning Lab? Click here to view assets from our latest event and learn how clients are driving real performance lifts with LiveVox's CRM functionality.


    A sneak peek of our latest release LiveVox [U11] is now available! Our Product Leaders  highlight some of the exciting capabilities on LiveVox [U11]. Some of the key features on this release include advancements in campaign segmentation, agent desktop efficiency capabilities, touch screen applications, and more. To view assets from the event, click here: https://bit.ly/2MrlsgG


      Other Releases:


    Click here to watch our on-demand webinar and other [U10] asset.


    LiveVox CEO, Louis Summe, alongside product leaders, Boris Grinshpun, Paul McGee, and Charley Eaton, described how the LiveVox [U] Series provides clients with a practical path to evolving their operations from primarily voice strategies to ROI-driven digital engagement.

    See assets from the webinar by clicking here.





    Training




                        Training Guides





    Note
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    Please contact Customer Care team at customercare@livevox.com with any problems accessing content, questions, or suggestions.