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Guides


Platform Guides


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User Guides


Call Flow Editor Guide


Designer Guide


PDAS Guide


Release Notes 

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titlePlatform Release Notes


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titleU14 Early Adoption Release Notes
  • Newtablink
    aliasU14 Early Adoption Release Notes
    urlhttps://docs.livevox.com/display/TH/LiveVox+U14+Early+Adoption+Release+Notes
  • Newtablink
    aliasU14 Early Adoption Release Notes PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20U14%20Early%20Adoption%20Release%20Notes.pdf?api=v2


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titleU13 Release Notes
  • Newtablink
    aliasLiveVox U13 Release Notes
    urlhttps://docs.livevox.com/display/TH/LiveVox+U13+Release+Notes
  • Newtablink
    aliasLiveVox U13 Release Notes PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20U13%20Release%20Notes.pdf?api=v2


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titleU13 Early Adoption Release Notes
  • Newtablink
    aliasU13 Early Adoption Release Notes
    urlhttps://docs.livevox.com/display/TH/LiveVox+U13+Early+Adoption+Release+Notes
  • Newtablink
    aliasU13 Early Adoption Release Notes PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/U13%20Early%20Adoption%20Release%20Notes.pdf?api=v2


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titleU12 Release Notes
  • Newtablink
    aliasLiveVox U12 Release Notes
    urlhttps://docs.livevox.com/display/TH/LiveVox+U12+Release+Notes
  • Newtablink
    aliasLiveVox U12 Release Notes PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20U12%20Release%20Notes.pdf?api=v2


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titleU11 Release Notes
  • Newtablink
    aliasLiveVox U11 Release Notes
    urlhttps://docs.livevox.com/display/TH/LiveVox+U11+Release+Notes
  • Newtablink
    aliasLiveVox U11 Release Notes PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20U11%20Release%20Notes.pdf?api=v2


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titleU10 Release Notes
  • Newtablink
    aliasLiveVox U10 Release Notes
    urlhttps://docs.livevox.com/display/TH/LiveVox+U10
     
  • Newtablink
    aliasLivevox U10 Release Notes PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%2010%20Client%20Facing%20Release%20notes.pdf?api=v2



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titlePDAS Release Notes
  • Newtablink
    aliasPDAS v.10.0
    urlhttps://docs.livevox.com/display/TH/PDAS+v10.0
     
  • Newtablink
    aliasPDAS v.10.0 PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20PDAS10%20Client%20Facing%20Release%20notes.pdf?api=v2
  • Newtablink
    aliasPDAS v.11.0
    urlhttps://docs.livevox.com/display/TH/PDAS+v11.0
     
  • Newtablink
    aliasPDAS v.11.0 PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20PDAS11%20Client%20Facing%20Release%20notes.pdf?api=v2

To access Release Notes for earlier versions, see the

Newtablink
aliasRelease Notes
urlhttps://docs.livevox.com/display/TH/Release+Notes
 page.

LiveVox System Status Page

Newtablink
aliasLiveVox System Status Page (PDF)
urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20System%20Status%20Page%20Infosheet%20V2.pdf?api=v2

Quick Reference Documents

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titleAdding Append Records to Active Campaigns
  • Adding-Appending Records to Active Campaigns (U12)
  • Newtablink
    aliasAdding-Appending Records to Active Campaigns (U12) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Adding%20Appending%20Records%20to%20Active%20Campaigns%20%28U12%29.pdf?api=v2
  • Adding-Appending Records to Active Campaigns (U11)
  • Newtablink
    aliasAdding-Appending Records to Active Campaigns (U11) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Adding%20Appending%20Records%20to%20Active%20Campaigns%20%28U11%29.pdf?api=v2


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titleAgent Desktop Native Installation
  • Agent Desktop Native
  • Newtablink
    aliasAgent Desktop Native Installation PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Agent%20Desktop%20Native%20Installation%20Infosheet.pdf?api=v2


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titleCNAM Control and Administration


Expand
titleCall and Screen Recording
  • Call and Screen Recording Infosheet (U12)
  • Newtablink
    aliasCall and Screen Recording Infosheet (U12) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U12%29.pdf?api=v2
  • Call and Screen Recording Infosheet (U11)
  • Newtablink
    aliasCall and Screen Recording Infosheet (U11) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U11%29.pdf?api=v2
  • Call and Screen Recording Infosheet (U10)
  • Newtablink
    aliasCall and Screen Recording Infosheet (U10) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U10%29.pdf?api=v2
  • Call and Screen Recording Infosheet (U9)
  • Newtablink
    aliasCall and Screen Recording Infosheet (U9) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U9%29.pdf?api=v2


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titleLocal Caller ID Infosheet
  • Local Caller ID Infosheet (U11)
  • Newtablink
    aliasLocal Caller ID Infosheet (U11) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Local%20Caller%20ID%20Infosheet%20%28U11%29.pdf?api=v2


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titlePassword Management Infosheet
  • Password Management Infosheet (U12)
  • Newtablink
    aliasPassword Management Infosheet (U12) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Password%20Management%20Infosheet%20%28U12%29.pdf?api=v2
  • Password Management Infosheet (U11)
  • Newtablink
    aliasPassword Management Infosheet (U11) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Password%20Management%20Infosheet%20%28U11%29%20V2.pdf?api=v2


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titleCanadian Dialing Hours
  • Canadian Dialing Hours
  • Newtablink
    aliasCanadian Dialing Hours PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Canadian%20Dialing%20Hours.pdf?api=v2


Expand
titleEnhanced Call Progress Analysis (e-CPA)


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titleSecure Payment Capture
  • Secure Payment Capture Infosheet (U11, U12)
  • Newtablink
    aliasSecure Payment Capture Infosheet (U11,U12) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Secure%20Payment%20Capture%20Infosheet%20%28U11%2C%20U12%29.pdf?api=v2


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titleVoicemail
  • Newtablink
    aliasVoicemail 2.0
    urlhttps://docs.livevox.com/display/TH/Voicemail+2.0
  • Newtablink
    aliasVoicemail 2.0 PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Voicemail%202.0.pdf?api=v2


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titleZip Area Code Mismatch Protection
  • Newtablink
    aliasZip Area Code Mismatch Protection
    urlhttps://docs.livevox.com/display/TH/Zip+Area+Code+Mismatch+Protection
  • Newtablink
    aliasZip Area Code Mismatch Protection PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Zip%20Area%20Code%20Mismatch%20Protection.pdf?api=v2

User Roles and Permissions

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titleLiveVox U13
  • Newtablink
    aliasUser Roles and Permissions U13 Power Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U13.0+Power+Users
  • Newtablink
    aliasUser Roles and Permissions U13 Lite Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U13.0+Lite+Users


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titleLiveVox U12
  • Newtablink
    aliasUser Roles and Permissions U12 Power Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U12.0+Power+Users
  • Newtablink
    aliasUser Roles and Permissions U12 Lite Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U12.0+Lite+Users


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titleLiveVox U11
  • Newtablink
    aliasUser Roles and Permissions U11 Power Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U11.0+Power+Users
  • Newtablink
    aliasUser Roles and Permissions U11 Lite Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U11.0+Lite+Users


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titleLiveVox U10
  • Newtablink
    aliasUser Roles and Permissions U10 Power Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U10.0+Power+Users
  • Newtablink
    aliasUser Roles and Permissions U10 Lite Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U10.0+Lite+Users



News



The presentation, recording, and tip sheet from LiveVox’s March 25th, 2020 client-exclusive webinar, COVID-19: Keep Agents Productive and Connected are now available at the following location: COVID-19 Guidance. For more information on shifting your agents to a work-from-home environment, please contact your Account Manager.


Recording and presentation from client-exclusive webinar on at-home agent options with LiveVox are available for view by clicking here (https://bit.ly/2U14N7F). If you have any questions or would like to explore your own options for remote agents, please contact your Account Manager.



U11 Release:

Did you miss our latest Learning Lab? Click here to view assets from our latest event and learn how clients are driving real performance lifts with LiveVox's CRM functionality.


A sneak peek of our latest release LiveVox [U11] is now available! Our Product Leaders  highlight some of the exciting capabilities on LiveVox [U11]. Some of the key features on this release include advancements in campaign segmentation, agent desktop efficiency capabilities, touch screen applications, and more. To view assets from the event, click here: https://bit.ly/2MrlsgG


  Other Releases:


Click here to watch our on-demand webinar and other [U10] asset.


LiveVox CEO, Louis Summe, alongside product leaders, Boris Grinshpun, Paul McGee, and Charley Eaton, described how the LiveVox [U] Series provides clients with a practical path to evolving their operations from primarily voice strategies to ROI-driven digital engagement.

See assets from the webinar by clicking here.





Training




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User Training


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Please contact Customer Care team at customercare@livevox.com with any problems accessing content, questions, or suggestions.