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Guides and Documents





User Guides in PDF Format

Expand
titleUser Guide - Click here to expand...
  • Newtablink
    aliasAdministrative User Guide U13
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20Administrative%20User%20Guide%20U13.pdf?api=v2
  • Newtablink
    aliasAdministrative User Guide U12
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20Administrative%20User%20Guide%20U12.pdf?api=v2
  • Newtablink
    aliasAdministrative User Guide U11
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox_Administrative_User_Guide_U11.pdf
  • Newtablink
    aliasAdministrative User Guide U10
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox_Administrative_User_Guide_U10.pdf?api=v2
  • Newtablink
    aliasAdministrative User Guide U9
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox_Administrative_User_Guide_U9.pdf?api=v2
  • Newtablink
    aliasDesigner User Guide U12
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20Designer%20Guide%20U12.pdf?api=v2
  • Newtablink
    aliasDesigner User Guide U11
    urlhttps://docs.livevox.com/download/attachments/3506327/Designer%20User%20Guide%20U11.pdf?api=v2
  • Newtablink
    aliasPDAS User Guide U11 and U12
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20PDAS%20User%20Guide%20U11%20and%20U12.pdf?api=v2
  • Newtablink
    aliasCall Flow Editor User Guide
    urlhttps://docs.livevox.com/download/attachments/3506327/Call%20Flow%20Editor%20User%20Guide.pdf?api=v2



Agent Guides in PDF Format

Expand
titleClick here to expand
  • Newtablink
    aliasAgent Guide - LiveVox U13
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20Agent%20Guide%20U13.pdf?api=v2
  • Newtablink
    aliasAgent Guide - LiveVox U12
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox_Agent_User_Guide_U12.pdf?api=v2
  • Newtablink
    aliasAgent Guide - LiveVox U11
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox_Agent_User_Guide_U11.pdf?api=v2
  • Newtablink
    aliasAgent Guide - LiveVox U10
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox_Agent_User_Guide_U10.pdf?api=v2
  • Newtablink
    aliasAgent Guide - LiveVox U9
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox_Agent_User_Guide_U9.pdf?version=1&modificationDate=1551459140000&api=v2
  • Newtablink
    aliasLiveVox Communicator User Guide (LVC 3.7)
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20Communicator%20User%20Guide.pdf?api=v2

Release Notes 

Expand
titlePlatform - Click here to expand


Expand
titleU14 Early Adoption Release Notes - Click here to expand
  • Newtablink
    aliasU14 Early Adoption Release Notes
    urlhttps://docs.livevox.com/display/TH/LiveVox+U14+Early+Adoption+Release+Notes
  • Newtablink
    aliasU14 Early Adoption Release Notes PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20U14%20Early%20Adoption%20Release%20Notes.pdf?api=v2


Expand
titleU13 Release Notes - Click here to expand
  • Newtablink
    aliasLiveVox U13 Release Notes
    urlhttps://docs.livevox.com/display/TH/LiveVox+U13+Release+Notes
  • Newtablink
    aliasLiveVox U13 Release Notes PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20U13%20Release%20Notes.pdf?api=v2


Expand
titleU13 Early Adoption Release Notes - Click here to expand
  • Newtablink
    aliasU13 Early Adoption Release Notes
    urlhttps://docs.livevox.com/display/TH/LiveVox+U13+Early+Adoption+Release+Notes
  • Newtablink
    aliasU13 Early Adoption Release Notes PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/U13%20Early%20Adoption%20Release%20Notes.pdf?api=v2


Expand
titleU12 Release Notes - Click here to expand
  • Newtablink
    aliasLiveVox U12 Release Notes
    urlhttps://docs.livevox.com/display/TH/LiveVox+U12+Release+Notes
  • Newtablink
    aliasLiveVox U12 Release Notes PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20U12%20Release%20Notes.pdf?api=v2


Expand
titleU11 Release Notes - Click here to expand
  • Newtablink
    aliasLiveVox U11 Release Notes
    urlhttps://docs.livevox.com/display/TH/LiveVox+U11+Release+Notes
  • Newtablink
    aliasLiveVox U11 Release Notes PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20U11%20Release%20Notes.pdf?api=v2


Expand
titleU10 Release Notes - Click here to expand
  • Newtablink
    aliasLiveVox U10 Release Notes
    urlhttps://docs.livevox.com/display/TH/LiveVox+U10
     
  • Newtablink
    aliasLivevox U10 Release Notes PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%2010%20Client%20Facing%20Release%20notes.pdf?api=v2


Expand
titleU9 Release Notes - Click here to expand
  • Newtablink
    aliasLiveVox U9 Release Notes
    urlhttps://docs.livevox.com/display/TH/LiveVox+U9
     
  • Newtablink
    aliasLiveVox U9 Release Notes PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%209%20Client%20Facing%20Release%20notes.pdf?version=1&modificationDate=1547492591000&api=v2


Expand
titleU8 Release Notes - Click here to expand
  • Newtablink
    aliasLiveVox U8 Release Notes
    urlhttps://docs.livevox.com/display/TH/LiveVox+U8
     
  • Newtablink
    aliasLiveVox U8 Release Notes PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%208%20Client%20Facing%20Release%20notes.pdf?version=3&modificationDate=1550517879000&api=v2



Expand
titleOther - Click here to expand


Expand
title PDAS - Click here to expand
  • Newtablink
    aliasPDAS v.10.0
    urlhttps://docs.livevox.com/display/TH/PDAS+v10.0
     
  • Newtablink
    aliasPDAS v.10.0 PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20PDAS10%20Client%20Facing%20Release%20notes.pdf?api=v2
  • Newtablink
    aliasPDAS v.11.0
    urlhttps://docs.livevox.com/display/TH/PDAS+v11.0
     
  • Newtablink
    aliasPDAS v.11.0 PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20PDAS11%20Client%20Facing%20Release%20notes.pdf?api=v2


To access Release Notes for earlier versions, go

Newtablink
aliashere
urlhttps://docs.livevox.com/display/TH/Release+Notes

LiveVox System Status Page

Newtablink
aliasLiveVox System Status Page Infosheet PDF
urlhttps://docs.livevox.com/download/attachments/3506327/LiveVox%20System%20Status%20Page%20Infosheet%20V2.pdf?api=v2

Quick Reference Documents

Expand
titlePlatform - Click here to expand...

Platform

Expand
titleAdding Append Records to Active Campaigns
  • Adding-Appending Records to Active Campaigns (U12)
  • Newtablink
    aliasAdding-Appending Records to Active Campaigns (U12) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Adding%20Appending%20Records%20to%20Active%20Campaigns%20%28U12%29.pdf?api=v2
  • Adding-Appending Records to Active Campaigns (U11)
  • Newtablink
    aliasAdding-Appending Records to Active Campaigns (U11) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Adding%20Appending%20Records%20to%20Active%20Campaigns%20%28U11%29.pdf?api=v2


Expand
titleAgent Desktop Native Installation
  • Agent Desktop Native
  • Newtablink
    aliasAgent Desktop Native Installation PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Agent%20Desktop%20Native%20Installation%20Infosheet.pdf?api=v2


Expand
titleCNAM Control and Administration


Expand
titleCall and Screen Recording
  • Call and Screen Recording Infosheet (U12)
  • Newtablink
    aliasCall and Screen Recording Infosheet (U12) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U12%29.pdf?api=v2
  • Call and Screen Recording Infosheet (U11)
  • Newtablink
    aliasCall and Screen Recording Infosheet (U11) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U11%29.pdf?api=v2
  • Call and Screen Recording Infosheet (U10)
  • Newtablink
    aliasCall and Screen Recording Infosheet (U10) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U10%29.pdf?api=v2
  • Call and Screen Recording Infosheet (U9)
  • Newtablink
    aliasCall and Screen Recording Infosheet (U9) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Call%20and%20Screen%20Recording%20Infosheet%20%28U9%29.pdf?api=v2


Expand
titleLocal Caller ID Infosheet
  • Local Caller ID Infosheet (U11)
  • Newtablink
    aliasLocal Caller ID Infosheet (U11) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Local%20Caller%20ID%20Infosheet%20%28U11%29.pdf?api=v2


Expand
titlePassword Management Infosheet
  • Password Management Infosheet (U12)
  • Newtablink
    aliasPassword Management Infosheet (U12) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Password%20Management%20Infosheet%20%28U12%29.pdf?api=v2
  • Password Management Infosheet (U11)
  • Newtablink
    aliasPassword Management Infosheet (U11) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Password%20Management%20Infosheet%20%28U11%29%20V2.pdf?api=v2


Expand
titleCanadian Dialing Hours
  • Canadian Dialing Hours
  • Newtablink
    aliasCanadian Dialing Hours PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Canadian%20Dialing%20Hours.pdf?api=v2


Expand
titleEnhanced Call Progress Analysis (e-CPA)


Expand
titleSecure Payment Capture
  • Secure Payment Capture Infosheet (U11, U12)
  • Newtablink
    aliasSecure Payment Capture Infosheet (U11,U12) PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Secure%20Payment%20Capture%20Infosheet%20%28U11%2C%20U12%29.pdf?api=v2


Expand
titleVoicemail
  • Newtablink
    aliasVoicemail 2.0
    urlhttps://docs.livevox.com/display/TH/Voicemail+2.0
  • Newtablink
    aliasVoicemail 2.0 PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Voicemail%202.0.pdf?api=v2


Expand
titleZip Area Code Mismatch Protection
  • Newtablink
    aliasZip Area Code Mismatch Protection
    urlhttps://docs.livevox.com/display/TH/Zip+Area+Code+Mismatch+Protection
  • Newtablink
    aliasZip Area Code Mismatch Protection PDF
    urlhttps://docs.livevox.com/download/attachments/3506327/Zip%20Area%20Code%20Mismatch%20Protection.pdf?api=v2


User Roles and Permissions

Expand
titleU13 - Click here to expand
  • Newtablink
    aliasUser Roles and Permissions U13 Power Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U13.0+Power+Users
  • Newtablink
    aliasUser Roles and Permissions U13 Lite Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U13.0+Lite+Users


Expand
titleU12 - Click here to expand
  • Newtablink
    aliasUser Roles and Permissions U12 Power Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U12.0+Power+Users
  • Newtablink
    aliasUser Roles and Permissions U12 Lite Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U12.0+Lite+Users



Expand
titleU11 - Click here to expand
  • Newtablink
    aliasUser Roles and Permissions U11 Power Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U11.0+Power+Users
  • Newtablink
    aliasUser Roles and Permissions U11 Lite Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U11.0+Lite+Users


Expand
titleU10 - Click here to expand
  • Newtablink
    aliasUser Roles and Permissions U10 Power Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U10.0+Power+Users
  • Newtablink
    aliasUser Roles and Permissions U10 Lite Users
    urlhttps://docs.livevox.com/display/TH/User+Roles+and+Permissions+U10.0+Lite+Users


Expand
titleU9 - Click here to expand
  • Newtablink
    aliasUser Roles and Permissions U9 Power Users
    urlhttps://docs.livevox.com/download/attachments/3506327/User%20roles%20and%20permissions%20grid%20LVP%209.0%20Power%20Users.pdf?api=v2
  • Newtablink
    aliasUser Roles and Permissions U9 Lite Users
    urlhttps://docs.livevox.com/download/attachments/3506327/User%20roles%20and%20permissions%20grid%20LVP%209.0%20Lite%20Users.pdf?api=v2



News and New Releases




The presentation, recording, and tip sheet from LiveVox’s March 25th, 2020 client-exclusive webinar, COVID-19: Keep Agents Productive and Connected are now available by clicking on this link. For more information on shifting your agents to a work-from-home environment, please contact your Account Manager.


Recording and presentation from client-exclusive webinar on at-home agent options with LiveVox are available for view by clicking here (https://bit.ly/2U14N7F). If you have any questions or would like to explore your own options for remote agents, please contact your Account Manager.



U11 Release:

Did you miss our latest Learning Lab? Click here to view assets from our latest event and learn how clients are driving real performance lifts with LiveVox's CRM functionality.


A sneak peek of our latest release LiveVox [U11] is now available! Our Product Leaders  highlight some of the exciting capabilities on LiveVox [U11]. Some of the key features on this release include advancements in campaign segmentation, agent desktop efficiency capabilities, touch screen applications, and more. To view assets from the event, click here: https://bit.ly/2MrlsgG


  Other Releases:


Click here to watch our on-demand webinar and other [U10] asset.



A sneak peek of LiveVox's latest release is now available! Assets from the webinar is now available here. A big part of this release includes how Contact Manager has become even easier to use and an exciting new evolution of the agent desktop.

See assets from the webinar by clicking here.


LiveVox CEO, Louis Summe, alongside product leaders, Boris Grinshpun, Paul McGee, and Charley Eaton, described how the LiveVox [U] Series provides clients with a practical path to evolving their operations from primarily voice strategies to ROI-driven digital engagement.

See assets from the webinar by clicking here.





Training On Demand





Agent Training
                     


User Training


Advanced Training






Note
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Please contact Customer Care team at customercare@livevox.com with any problems accessing content, questions, or suggestions.