These Training on Demand series help with quick and independent training for administrative users of the LiveVox platform. These series cover available features and tools that can be used used in the daily agent and campaign management. | Info |
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All training content is provided for information purposes only. You should test and confirm the proper functioning of all features before use in a production environment. |
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| title | User Training Modules |
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| | Newtablink |
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| alias | Login/Navigate/Adjust Views |
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| url | https://drive.google.com/open?id=13HKvIdP6AHpobrwRTkAWrr5IyQlt9mkVfile/d/14aMCyjydmZqxiwVa_riWKS36rH85slfr/view?usp=sharing |
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| Newtablink |
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| alias | Help Tools |
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| url | https://drive.google.com/open?id=1NzYQlDMo0ZF7vqIVLy1PCTjb7mb2eLbu |
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| Newtablink |
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| alias | Hierarchy/Service Dashboard |
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| url | https://drive.google.com/open?id=1-3_WKKax-8LKAzj9mown7kNwGOL_XO7f |
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| Newtablink |
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| alias | Agent Monitoring |
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| url | https://drive.google.com/open?id=1h0cPuJYeLxS0rDqHcCy-2NRBHBkaGtx0 |
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| Newtablink |
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| alias | Campaigns/Config Tab |
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| url | https://drive.google.com/file/d/1UL1SBCtugyw9dSVnfvatKu5x7hBg57rL/view |
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| Newtablink |
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| alias | Types of Services |
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| url | https://drive.google.com/open?id=14u3j3gVqmj6Z-7mcnaZCni6pSXyeEsQA |
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| Newtablink |
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| alias | Service Groups |
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| url | https://drive.google.com/open?id=1GvFItU7oeGc1TR_R3H_B2EwJP_Od0AVX |
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| Newtablink |
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| alias | Strategy Editor |
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| url | https://drive.google.com/open?id=1XhZIXB_HOyTnaqe0-qm-pNthBdZJoroU |
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| Newtablink |
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| alias | Agent Administration |
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| url | https://drive.google.com/open?id=1qyQZyOg1bAZHUhReTGvwDL6gImMSvd3U |
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| Newtablink |
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| alias | ACD Reports |
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| url | https://drive.google.com/open?id=1Pai9_52LOqYNRBTTk0YnmK2PcDD2LiAu |
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| Newtablink |
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| alias | Campaign Reports |
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| url | https://drive.google.com/open?id=1C0sQWU_fdb4FYw_VsmVEzXXZ4zUkCBka |
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| Newtablink |
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| alias | Billing Reports |
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| url | https://drive.google.com/open?id=1zUUqA__O8O1vdi7UzOjQDfI9YbZYikB9 |
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| Newtablink |
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| alias | Call Reports |
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| url | https://drive.google.com/open?id=1O6aIxhf2ll1mWe5pl7WWk3gZRiye-Nxk |
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| Newtablink |
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| alias | Inbound Reports |
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| url | https://drive.google.com/open?id=1tfC-S_BbMRGFYEM6zGfYqiVL1Sx1mCbK |
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| Newtablink |
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| alias | Analytics Report |
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| url | https://drive.google.com/open?id=149zFPMqrXLqURoSCUbKJnHLPqHFzhKWV |
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