Page History

This document provides an overview of new features and enhancements to existing features of the LiveVox Agent Portal in the LiveVox <release number> release.

New Features 

This section describes the new features in the following product categories.

Controls

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Feature 1

<Brief description of the feature without screenshots or procedures.>

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Feature 2

<Brief description of the feature without screenshots or procedures.>

Data Management

Insight

Quality

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APPSCHEDULE APPSCHEDULE

Access Agent Schedules in Mobile Application 

You can now access your schedules while not on the contact center network, through the mobile application. 

Non-Voice

Voice

Enhancements

This section describes the enhancements in the following product categories.

Controls

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Feature 1

<Brief description of the feature without screenshots or procedures.>

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Feature 2

<Brief description of the feature without screenshots or procedures.>

Data Management

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UIEOWOEP UIEOWOEP

User Interface Enhancements of Widgets on Extended Panel

Time Distribution Widget

•  Productive time is displayed in blue color and Not Ready Time is displayed in red color on the Graph.
• Instead of table of various timings, these timings are displayed under the graph in the bullet format.

Term Code Distribution Widget

Colors are changed for Term Code Distribution widget.

Agent Productivity Widget

Previously, last date value on the axis was displayed as the date of previous day. Now, the last date value on the axis displays current date.

Credit Card and Check Advanced Widgets 
Icons are added to buttons.

Contact List Widget

• Pagination is added to this widget.
• 10 digit numbers are formatted. For example, (917) 675-4178

Contact Details Widget 

The Edit button is named to Edit Contacts.

Contact Notes Widget 

+ Icon is added to the Add button

Contact History Widget

• Pagination is added to this widget.
• Total number of records are displayed at the bottom right hand side.

Insight

Quality

Non-Voice

Voice

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VOICE VOICE

Personalized Voicemail Greetings on VM2VM 2.0

On VM 2.0, you can now record personalized voicemail greetings from the Agent Desktop. Also, you can view the time and date stamps for the voicemails of the current day and the past days, in the VM inbox.