This document provides an overview of new features and enhancements to existing features of the LiveVox User Portal in the LiveVox U14 release. New Features This section describes the new features in the following product categories. ControlsFeature 1<Brief description of the feature without screenshots or procedures.> Feature 2<Brief description of the feature without screenshots or procedures.> Data Management
Insight
Quality
Non-Voice
VoiceEnhancementsThis section describes the enhancements in the following product categories. ControlsFeature 1<Brief description of the feature without screenshots or procedures.> Feature 2<Brief description of the feature without screenshots or procedures.> Data Management
Insight
Quality
Non-Voice Anchor |
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| emailsmschannels |
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| emailsmschannels |
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| Email and SMS ChannelsYou can now view the following information about your email and SMS channels: - Configured email addresses, long codes, and short codes
- Agents who have access to the channels
- Email and SMS settings for the services
Voice
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